Thank you for shopping at ToniRox Creations. If you are not entirely satisfied with your purchase, we're here to help.
Refunds are available for non-customized products up to 10 days from the date of purchase. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All customized products are final sale and cannot be refunded or exchanged, except in the case of a defect or error on our part.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To initiate a return, please contact us at, https://toniroxcreations.com/pages/contact, with your order number and the reason for the return. We will provide you with instructions on how to return your item.
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you have any questions about our refund policy, please contact us.